1. Shipping Locations: We proudly offer shipping to customers across the Middle East and Africa. Please ensure that your delivery address is accurate and complete to avoid any delays.

2. Shipping Costs: We provide free delivery on all domestic orders. There are no additional shipping charges for standard delivery services. For international shipping, there will be additional charges depended up on the country. 

3. Delivery Timeframes:

• Standard Delivery: All Orders are typically delivered in UAE within 1-3 business days depended up on the items and order quantity.
• Express Delivery: For faster delivery options, please contact our customer service for availability and additional costs.

Please note that delivery times are estimates and may vary due to factors beyond our control, such as carrier delays or customs processing.

4. Order Processing: All orders (Domestic & International) are processed within 1-2 business days of receipt. You will receive a confirmation email with your order details once your order has been processed. Please ensure your email address is correct to receive these notifications.

5. Tracking Your Order: Once your order has been shipped, you will receive an email with a tracking number and a link to the carrier’s website. Use this information to track your order from our warehouse to your doorstep.

6. Delivery Issues: If you encounter any issues with your delivery, such as delays or damaged items, please contact our customer service team immediately at info@smartstaymobiles.com. We are here to help resolve any problems promptly.

7. Delivery Restrictions: Certain remote areas may have limited delivery options or extended delivery times. If your delivery address is in a remote area, please contact us to discuss the best possible delivery solution.

8. Changes to Delivery Information: If you need to change your delivery address or any other details after placing your order, please contact our customer service team as soon as possible. We will do our best to accommodate changes before the order is shipped.

9. Lost or Stolen Packages: Smart Stay Mobiles Phones Trading LLC is not responsible for lost or stolen packages once they have been delivered by the carrier. We recommend ensuring a secure location for your delivery or arranging for someone to receive the package.